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Staff Management API

The Staff Management API provides comprehensive tools for hotel administrators to manage staff operations, including user management, task assignment, scheduling, and performance tracking within hotel operations.

Overview​

The Staff Management API enables:

  • User Management - Staff accounts, roles, permissions, and profile management
  • Task Assignment & Tracking - Operational tasks, scheduling, and real-time progress monitoring
  • Internal Communication - Staff messaging, notifications, and announcement systems
  • Performance Analytics - Staff metrics, productivity insights, and performance reporting
  • Shift Management - Scheduling, time tracking, shift swapping, and coverage management
  • Role-Based Access Control - Fine-grained permissions and department-based access control

Key Features​

Comprehensive Staff Management​

  • Staff account creation and lifecycle management
  • Role assignment with granular permissions
  • Department-based organization and access control
  • Staff performance tracking and evaluation
  • Onboarding and training workflow management

Advanced Task Management​

  • Dynamic task creation and assignment
  • Real-time task status tracking and updates
  • Task categorization by department and priority
  • Checklist-based task completion with quality verification
  • Automated task scheduling and recurring assignments

Intelligent Scheduling​

  • Flexible shift scheduling with constraint management
  • Staff availability tracking and preference management
  • Shift swapping and coverage request workflows
  • Overtime tracking and compliance monitoring
  • Break scheduling and time-off management

Real-time Communication​

  • Instant messaging between staff members
  • Department-wide and hotel-wide announcements
  • Priority-based notification system
  • Message acknowledgment tracking
  • Emergency communication protocols

Role-Based Access Control​

Standard Roles​

Hotel Manager​

  • Permissions: Complete access to all staff management functions
  • Scope: Entire hotel property and all departments
  • Capabilities: Hire/fire staff, role assignment, full schedule management, performance reviews

Department Manager​

  • Permissions: Manage staff within specific department
  • Scope: Department-specific (housekeeping, front desk, maintenance, etc.)
  • Capabilities: Task assignment, schedule management within department, staff performance review

Shift Supervisor​

  • Permissions: Limited staff management during assigned shifts
  • Scope: Current shift operations and assigned team members
  • Capabilities: Task assignment and monitoring, status updates, shift reporting

Staff Member​

  • Permissions: Personal task and schedule management
  • Scope: Own tasks, schedule, and department communications
  • Capabilities: Task completion, status updates, schedule requests, internal messaging

Custom Role Management​

Create custom roles tailored to specific operational needs:

  • Define granular permissions per role
  • Set department and resource access levels
  • Configure supervisory hierarchies
  • Manage temporary or specialized role assignments

Task Management System​

Task Categories​

  • Housekeeping - Room cleaning, maintenance, inventory management
  • Front Desk - Guest services, check-in/check-out, concierge tasks
  • Maintenance - Repairs, preventive maintenance, safety inspections
  • Food & Beverage - Service preparation, inventory, special events
  • Security - Safety rounds, incident response, access management

Task Prioritization​

  • Critical - Immediate attention required (safety, VIP guests)
  • High - Urgent operational needs (guest complaints, checkout delays)
  • Normal - Standard operational tasks (routine cleaning, maintenance)
  • Low - Non-urgent tasks (inventory, administrative duties)

Quality Management​

  • Photo verification for completed tasks
  • Checklist validation and compliance tracking
  • Quality scoring and performance metrics
  • Guest feedback integration with task completion

Performance Analytics​

Individual Metrics​

  • Task completion rates and times
  • Quality scores and guest feedback ratings
  • Punctuality and attendance tracking
  • Training completion and certification status
  • Productivity trends and performance improvements

Department Analytics​

  • Team performance comparisons
  • Workload distribution analysis
  • Efficiency metrics and bottleneck identification
  • Guest satisfaction correlation with staff performance
  • Resource utilization and scheduling optimization

Operational Insights​

  • Peak workload identification and staffing needs
  • Task completion time analysis for better scheduling
  • Staff utilization rates and productivity optimization
  • Training needs identification based on performance gaps
  • Cost analysis and labor efficiency metrics

Communication Features​

Messaging Systems​

  • One-to-one staff messaging
  • Group messaging by department or team
  • Broadcast messaging for hotel-wide communications
  • Priority messaging for urgent situations
  • Message threading and conversation history

Notification Management​

  • Real-time push notifications for mobile staff
  • Email notifications for schedule changes
  • SMS alerts for critical updates
  • In-app notifications with acknowledgment tracking
  • Customizable notification preferences per staff member

Integration Capabilities​

  • Integration with hotel PMS systems
  • Mobile app support for on-the-go staff
  • Third-party HR system integration
  • Payroll system connectivity for time tracking
  • Guest feedback system integration for performance metrics