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Getting Started

Welcome to Stayzr - the intelligent communication layer that enhances your existing hotel systems without replacing them.

What is Stayzr?​

Stayzr connects your Property Management System (PMS) and Channel Manager with intelligent AI-powered guest communication, creating seamless experiences across all touchpoints.

Works With What You Have​

  • Keep your PMS - We integrate, not replace
  • Keep your Channel Manager - Full synchronization
  • Keep your workflows - We enhance, not disrupt
  • Add intelligence - AI that understands your property

Three Ways to Get Started​

Option 1: Add Chat to Your Website (5 minutes)​

<!-- Add to your website -->
<script src="https://cdn.stayzr.com/chat/widget.js"></script>
<script>
  StayzrChat.init({ propertyId: 'your-property-id' });
</script>

✅ Instant AI support for website visitors ✅ No PMS integration required to start ✅ Handles 70% of guest questions automatically

Option 2: Connect Your PMS (30 minutes)​

// Connect to your existing PMS
const config = {
  provider: 'cloudbeds',  // or 'opera', 'mews', etc.
  credentials: {
    propertyId: 'your-property-id',
    apiKey: 'your-api-key'
  }
};

await stayzr.integrations.connectPMS(config);

✅ AI knows room availability and rates ✅ Automatic guest profile updates ✅ Real-time booking synchronization

Option 3: Enable WhatsApp (1 hour)​

// Connect WhatsApp Business
await stayzr.channels.connectWhatsApp({
  businessId: 'your-whatsapp-business-id',
  phoneNumber: '+1234567890',
  apiKey: 'your-meta-api-key'
});

✅ Guests message you like texting a friend ✅ AI handles inquiries 24/7 ✅ Seamless handoff to staff when needed

How Stayzr Works​

1. Guest Asks a Question​

Via your website chat, WhatsApp, or any connected channel

2. AI Understands Context​

  • Checks PMS for booking details
  • Reviews guest history
  • Understands property specifics

3. Smart Response​

  • Answers immediately if possible
  • Routes to right staff member if needed
  • Learns from every interaction

Real-World Examples​

Example: Room Availability Check​

Guest: "Do you have any rooms for tonight?"
AI: [Checks PMS] "Yes! We have 3 Deluxe Rooms and 1 Suite available. 
     The Deluxe is $199 and the Suite is $399. Would you like to book?"
Guest: "What's included?"
AI: "All rooms include breakfast, WiFi, and pool access. 
     The Suite adds a living area and mountain view."

Example: Service Request​

Guest: "We need more towels in room 302"
AI: "I'll send housekeeping right away to room 302 with fresh towels. 
     They'll be there within 15 minutes."
[Creates task for housekeeping staff]

Example: Local Recommendations​

Guest: "Best Italian restaurant nearby?"
AI: "Luigi's Trattoria is just 5 minutes away and highly rated by our guests. 
     Open until 10pm tonight. Would you like me to make a reservation?"

Complete Setup Guide​

Step 1: Create Your Account​

# Sign up for Stayzr
curl -X POST https://api.stayzr.com/auth/register \
  -H "Content-Type: application/json" \
  -d '{
    "propertyName": "Grand Hotel",
    "email": "manager@grandhotel.com",
    "phone": "+1234567890"
  }'

Step 2: Configure Your Property​

// Set up property details
await stayzr.property.configure({
  name: "Grand Hotel",
  address: "123 Main St, City",
  timezone: "America/New_York",
  languages: ["en", "es", "fr"],
  amenities: ["pool", "gym", "restaurant", "spa"]
});

Step 3: Train Your AI​

// Customize AI responses
await stayzr.ai.train({
  propertyInfo: {
    checkIn: "3:00 PM",
    checkOut: "11:00 AM",
    policies: "No smoking, pets welcome with fee",
    specialties: "Known for our rooftop restaurant"
  },
  faqs: [
    {
      question: "Is parking available?",
      answer: "Yes, valet parking is $35/night"
    }
  ]
});

Step 4: Go Live!​

// Activate all channels
await stayzr.activate({
  channels: ["widget", "whatsapp", "sms"],
  aiMode: "auto",  // auto, assisted, or manual
  businessHours: {
    mon_fri: "24/7",
    weekend: "24/7"
  }
});

Pricing That Makes Sense​

Starter - $99/month​

  • StayzrChat widget
  • 1,000 AI conversations
  • Email support
  • 1 property

Professional - $299/month​

  • Everything in Starter
  • WhatsApp integration
  • PMS/CM sync
  • 5,000 AI conversations
  • 3 properties

Enterprise - Custom​

  • Unlimited properties
  • Custom AI training
  • Dedicated support
  • SLA guarantees

Frequently Asked Questions​

Do I need to replace my PMS? No! Stayzr works with your existing systems.

How long does setup take? Widget: 5 minutes. Full integration: 2-4 hours.

What languages are supported? 30+ languages with automatic detection.

Can staff override the AI? Yes, staff can take over any conversation.

Is my data secure? Yes, SOC 2 Type II certified with encryption.

Next Steps​

Get Help​